Leina Cleaning Co. ("Leina," "we," "us," or "our") provides residential, short-term rental, commercial, deep cleaning, move-in / move-out, and exterior cleaning services in the Central Florida / Orlando area.

Website: https://leinacleaning.com

For privacy questions, use our contact form, call or text 407-506-8292, message us on WhatsApp at that same number, or email hello@leinacleaning.com.

We collect information you choose to give us, including:

• Quote requests: name, email, phone, service address, property details, service type and frequency preferences, notes, and optional photos of the space.
• Contact messages: name, email, optional phone, topic, and message.
• Reviews: optional name, star rating, review text, and optional email or phone.
• Reservations and booking confirmations: name, email, phone, service address, appointment details, and notes you share so we can schedule and complete the job.
• Payments (when used): if you pay online through Stripe, Stripe processes card and payment details. We may receive payment status, amount, and related transaction information. We do not store full card numbers on our servers. Some clients may also pay by Zelle or other methods outside this site; those payments are handled through the relevant bank or payment app, not through our card processor.

When you browse the site, we and our analytics providers may also collect technical data such as device type, browser, approximate location derived from IP address, pages viewed, referring URLs, and similar usage information.

We use personal information to:

• Respond to quote, contact, booking, and review requests
• Schedule, confirm, and perform cleaning services
• Send receipts, confirmations, reservation details, and related service messages
• Improve our services, website, and customer experience
• Measure site traffic and advertising performance (for example with Google Analytics and Google Ads)
• Protect against misuse and operate the business securely
• Comply with legal obligations when required

We use Google Analytics (measurement ID G-THK6FG1P7K) to understand how visitors use the site, and a Google Ads tag (AW-18492078612) to measure advertising performance and related conversions. These tools may use cookies or similar technologies and may collect usage data as described in Google's own policies.

You can learn more about Google's practices and options at Google's Privacy Policy. Browser settings and Google account ads settings may also let you limit some tracking.

We use cookies and similar technologies for basic site function and for analytics / advertising described above. You can control cookies through your browser settings. Blocking some cookies may affect how parts of the site work.

We do not sell your personal information. We share information only as needed to run the business, including with:

• Hosting and infrastructure providers that run this website and related systems
• Email and messaging service providers that help us send and receive business communications
• Stripe, when you choose to pay online by card
• Google, for analytics and advertising measurement as described above
• Professional advisors or authorities when required by law or to protect rights, safety, or property

Service providers are expected to use personal information only to perform services for us or as otherwise allowed by law.

We keep personal information only as long as reasonably needed for the purposes above, including responding to customers, completing jobs, maintaining business records, resolving disputes, and meeting legal or accounting requirements. Retention periods vary by the type of record (for example, a completed booking may be kept longer than a one-off contact message).

We take reasonable steps to protect personal information against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

You may ask us to access, correct, or delete personal information we hold about you, or ask questions about how we use it. Contact us using the methods in the "Who we are" section. We may need to verify your request before acting on it.

If you are a California resident, you may have additional rights under state privacy law, such as the right to know what personal information we collect and how we use it, request deletion, and opt out of certain sharing if applicable. We do not sell personal information. To exercise these rights, contact us as described above.

This website and our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and revise the effective date. Continued use of the site after changes means you have had notice of the updated policy.

Questions about this Privacy Policy or your personal information:

• Contact form: /contact
• Phone / text / WhatsApp: 407-506-8292
• Email: hello@leinacleaning.com